Last Updated: 20 May 2026
At ZYREVIA E-COMMERCE PRIVATE LIMITED, customer satisfaction is important to us. This Refund Policy explains the terms and conditions related to refunds for products purchased through our website and online platform.
Refunds are applicable only for eligible orders that are cancelled before shipment or for products received in damaged, defective, or incorrect condition. Customers must report such issues within 48 hours of delivery along with valid proof such as images or videos of the product received.
Orders cancelled before dispatch are eligible for a full refund. Once the order has been shipped or dispatched, cancellation and refund requests may not be accepted unless approved after review by our support team.
Approved refunds are processed within 3 to 5 business days to the original payment method used during purchase. Actual credit timelines may vary depending on the customer’s bank, payment gateway, or financial institution.
Refunds will not be applicable for products that are used, intentionally damaged, physically broken by the customer, or reported after the allowed reporting period. Certain discounted, promotional, or clearance sale products may also be non-refundable unless found defective or incorrect.
All refund requests are subject to verification and approval by our support and quality review team. ZYREVIA E-COMMERCE PRIVATE LIMITED reserves the right to reject refund requests that do not meet the conditions mentioned in this policy.
Email: zyrevia2026@gmail.com
Phone: +91 9692158561
Address:
Building No./Flat No.: 652-1596,
Balasore Road, Near Siba Temple,
Malikaspur, Baleswar,
Odisha, India – 756001
