Orders are normally dispatched within 1-3 business days after payment or COD confirmation.
ZY
Shipping Policy
This policy explains how Zyrevia prepares, dispatches, and delivers toys, games, learning kits, and related products ordered through zyrevia.in.
Effective 26 August 2026
At a glance
Estimated delivery is generally 3-8 business days after dispatch, depending on the destination and courier network.
Delivery is available only to serviceable Indian pin codes and the final availability is confirmed at checkout.
The order page becomes the source of truth for shipping charges, delivery status, and tracking information.
Order processing
We review the product, address, phone number, and payment or COD details before packing. An order may be held while we clarify an incomplete address or verify a high-value or unusual order.
Dispatch timing can change during sale periods, public holidays, severe weather, courier disruption, or stock checks. If we cannot fulfil an accepted order, we will contact the customer and arrange cancellation or an applicable refund.
Delivery charges
Any applicable shipping charge is shown before the order is placed. Promotional free-delivery offers may have their own minimum order value, product, location, or validity conditions and apply only when displayed at checkout.
The customer is responsible for entering a complete and accurate delivery address, including landmark, city, state, and PIN code. A second delivery attempt or re-shipment may require additional confirmation if an incorrect address or repeated non-availability causes the first attempt to fail.
Tracking and delivery issues
Tracking is shared after the courier accepts the parcel. A tracking scan can take time to appear after dispatch. Customers should keep the registered phone reachable for courier calls and inspect the parcel at delivery.
For a delayed, lost, visibly damaged, or wrongly delivered parcel, contact support with the order number and photographs of the package where available. Do not discard the packaging before the issue is reviewed.
Contact
For delivery support, contact support@zyrevia.in with the order number, registered phone number, and a short description of the issue.