Cancellation requests are easiest to process before dispatch; a shipped order may need to be refused or returned instead.
ZY
Return & Cancellation Policy
Zyrevia accepts eligible requests for cancellation, replacement, return, or refund when a product is damaged, incorrect, incomplete, or materially different from its listing.
Effective 26 August 2026
At a glance
Report transit damage, missing pieces, or an incorrect product within 48 hours of delivery with photographs.
Products must be unused and returned with supplied parts, accessories, manuals, tags, and packaging unless the issue itself prevents this.
Opened hygiene-sensitive items, used products, personalised items, and damage caused after delivery may not qualify for return.
Cancelling an order
Send a cancellation request to support@zyrevia.in with the order number as soon as possible. We will confirm whether the parcel has been packed or handed to the courier. Cancellation is not guaranteed after dispatch.
If a prepaid order is successfully cancelled before dispatch, the approved refund is sent through the original payment route. COD orders that have not shipped may be cancelled without a payment refund being due.
Eligible issues
Contact us promptly if the delivered product is damaged, defective, incorrect, missing essential pieces, or materially different from the product description. Share the order number, a description, and clear photos or video when requested so the issue can be assessed.
For toys and games, safety-related concerns should be reported immediately and the product should not be used while the review is pending.
Return review
After approval, we will provide return instructions. Customers should use the instructed carrier and retain the handover receipt or tracking number. The product may be inspected after it reaches us before a replacement or refund is confirmed.
A return can be rejected or adjusted if the product is used, incomplete, damaged through customer handling, or returned without the items needed to verify the claim. This does not limit rights available under applicable law for defective goods.
How to contact us
Email support@zyrevia.in with subject line Return Request and include your order number, registered phone number, product name, and the reason for the request.